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Video Consultations at Orchard House Surgery Posted on 8 Mar 2019

Why are video-consultations being introduced?

To provide you with more regular access to a GP so that you can talk about any non-urgent health concerns or questions.

What is a video-consultation?

It is a conversation that happens between you and your GP – you can see and hear each other without being in the same room or building. It uses video technology to allow you to see and hear each other. Lots of people use it all over the world to talk to family and friends who do not live near each other.You we see a qualified GP here at the surgery via video. As well as being able to see and hear you, the doctor will be able to perform some examinations such as listening to your heart and lungs, looking in your ears, nose and throat and examining rashes and other skin problems.

Throughout the consultation, there will be a healthcare assistant present to assist the doctor.

When is this happening?

We are running a 4 week pilot of this service during the month of March for all Orchard house surgery patients. This will be available every Friday beginning on 15th March 2019 - between the hours of 9am - 5pm at Orchard House Surgery.

Depending on the Success of the pilot service and your feedback, we hope to offer more of these appointments in the future

Who can use the service?

We aim to offer this service to all of our patients. However, exceptions will apply if:

  • You are under 12 years of age
  • If you health problem relates to any joint our muscle
  • If your health problem relates to any stomach pain or discomfort
  • If you think you might need an intimate examination
  • If you have more than one medical complaint that you want discuss with the GP

You can speak to the receptionist for more details.

It is important that you explain to the receptionist what it is that you wish to discuss with the doctor. We want to ensure that a video consultation is the best offer to you, and to make sure you are seen by the right person.

How do I access this?

You can access the service during the pilot in the same way that you book your usual appointments. You may be offered the service by the receptionist but we encourage you to ask for it as well. This will be especially useful if you struggle to get a face to face appointment with your usual doctor.

Telemedicine Inclusion & Exclusion criteria


  • Children aged 13 and above
  • Chronic disease problems
  • COPD
  • Asthma
  • Hypertension
  • Diabetes
  • Respiratory and ENT problems
  • Cough
  • Breathing difficulties
  • Earache
  • Hearing problems
  • Cardiovascular problems
  • Chest pain
  • Palpitations etc
  • Mental Health
  • Depression (mild to moderate)
  • Anxiety (mild to moderate) etc
  • Mental health reviews
  • Dermatology
  • Rashes and other skin problems
  • Medication reviews/requests
  • Pathology and image results
  • Lifestyle problems
  • Smoking cessation
  • Diet advice
  • Other
  • Headaches
  • Migraine
  • UTI
  • Contraceptive pill check or advice


  • Children aged 12 years and under
  • Patients with physical disability/impairment such as difficulty hearing or blindness who are not accompanied by a carer
  • Musculoskeletal problems eg neck, shoulder, back, knee or any joint pain
  • Gastrointestinal problems eg abdominal pain, diarrhoea and vomiting, bloating, PR
  • bleeding
  • Neurological problems eg dizziness, weakness or numbness
  • Pregnancy related problems
  • Female or Male genital check up/examination
  • Patients with more than one medical problem



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