Orchard House Surgery

01900 603985

Patient Information

Access to medical records

The practice is registered and complies with the Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? If you are a Carer or have ... [continue] Carers

Complaints and compliments

Workington Health Centre aims to give a friendly and professional service to all our patients.  However, if you have any concerns about any aspect our service, please let us know. ... [continue] Complaints and compliments

How to register

Our practice list is now closed and we will not be taking on any new patient registrations. If you do not know where to go to register with a GP ... [continue] How to register

Named GP

All patients have a named GP who is responsible for their overall care at the practice. If you wish to know who your named GP is please contact the practice ... [continue] Named GP

Patient confidentiality

We are Data Protection registered and respect your right to privacy and keep all your health information confidential and secure. A patient has the right of complete confidentiality – even ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Privacy

Privacy Information Notification A privacy notice is a statement that discloses some or all of the ways in which the practice gathers, uses, discloses and manages a patient’s data. It ... [continue] Privacy

Subject Access Requests

The practice complies with the Data Protection Act 2018. The practice is registered under the Data Protection Act and our number is Z7141099 and this can be viewed on the ... [continue] Subject Access Requests

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour