Orchard House Surgery

01900 603985

Patient confidentiality

We are Data Protection registered and respect your right to privacy and keep all your health information confidential and secure.

A patient has the right of complete confidentiality – even after death.

No receptionist (or indeed any member of staff) should reveal anything they know about a patient to that patient, any relative or third party.

Access to their medical records and information contained therein is restricted to medical staff and other staff at the discretion of the doctor only on a need to know basis.

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and Audit purposes. However, it is only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records, please call one of our practice manager’s at the surgery.

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

How the NHS and Care Services use your information

Visit the NHS website to see how your information is used

Use of patient information to provide better care

Information in medical records is used to improve the way health care is delivered. By linking information from the different places you receive care, the NHS can improve the services offered and carry out research into the treatments for various diseases and illnesses, e.g. by comparing treatments received in different areas to determine what works best.

NHS England are introducing a new data extraction system (GPES – General Practice Extraction Service) which will allow anonymous sharing of some aspects of patients’ medical records. Your postcode or NHS number (not your name) will be used to link your records in a highly secure system, so your identity is protected. Only the minimum amount of information will be used and strict legal and confidentiality rules will be followed.

This process is completely automated and that no data will be sold or released to pharmaceutical or private companies. If you are happy for your information to be shared then you do not need to do anything. However you can choose to opt out of this process by writing to, Orchard House Surgery and we will record this on your medical records thus preventing your information being shared.

Orchard House Surgery is launching ‘shared records’

Our practice now has the ability to share some information from your medical records with other health services that provide you with care. This information is limited and is called a ‘shared record’.

Medical records are increasingly being stored on computers. If you give permission, the healthcare professionals you visit in the Allerdale area can view your shared record or a relevant section of it on a new computer system. This is done through a secure NHS network, not the internet.

Your shared record will contain a summary of your most up-to-date, relevant health information which includes things such as:

  • Your recent diagnosis and test results;
  • What allergies you have;
  • What medications and treatment you currently receive.

By allowing access to your shared record, you can ensure that healthcare professionals treating you have the most up-to-date and accurate information about your overall health and current treatments.

This will allow healthcare staff to give you better advice and provide safer and more effective care.

It will help to ensure that mistakes are avoided and can also reduce the need for you to give different health services the same information repeatedly.

At the start of your treatment, you will be asked directly for your permission to view your shared record.

Your shared record will only be accessed while you are being treated.

You can decline to share your record.

More information

If you want to discuss sharing sensitive information, or want to disable access to your shared records, please contact your GP Surgery or speak to the healthcare professional treating you.