Please ring our telephone number 01900 603985 to book an appointment up to 1 week in advance.
Urgent cases are seen on the day at the Workington Primary Care Centre @ Workington Hospital. Please ring reception for an appointment.
Patients can request a telephone call from a GP, but this will normally be the GP on call that day, you will not be guaranteed the GP you request.
If your condition is non-urgent you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular GP.
Nurses based in our practice treat patients for a wide range of common condition. We aim for patients to be able to book an appointment with a nurse within 2 working days, when all our nurses are working. This is due to our practice being a small practice, and therefore we have less nursing hours. If a nurse is on annual leave or poorly, we may not always be able to achieve this timescale. In these circumstances we ask for patients patience and understanding.
Let us know if more than one person in the family needs to be seen. We can give you longer appointment if necessary.
Inform us if you want someone to accompany you, a chaperone, during an examination.
If you require a private room to discuss any matters please inform Reception.
Remember that the results of tests can only be given to the patient.
We have now changed to Emis clinical system. We are in the process of sending out new registration documents for existing online users. You will need new registration and pin codes which will be sent out to you for your new online account.
To register for the new online services please use the EMIS website. The online service allows you to make and cancel appointments, order prescriptions and view your medical records.
Receptionists are on duty to take requests for appointments, visits, repeat prescriptions and general enquiries during the following hours:
Monday – Friday 8.00am – 6.30pm
Our patients have access to out of hour’s appointments at Workington Primary Care Centre within Workington Hospital each Saturday. Please book your appointments through Orchard House Surgery reception.
On the day requests for urgent appointments
If you require an on the day appointment, we have been fortunate to receive funding from the Prime Ministers Challenge fund to fund an on the day service for all 5 practices’ in Workington Community Hospital, which is staffed by GP’s and Nurse Practitioners. Ring our practice number and if you require an on the day appointment, our receptionists will book you an appointment at the Workington Primary Care Centre within Workington Community Hospital
Specialist and Hospital Care
If a GP or another member of our health care team believes you need hospital treatment or specialist care elsewhere, you will be asked where and when you would like to go. You will be given a choice of hospital to attend, and a leaflet explaining your options. Some appointment’s can now be booked electronically directly from within practice, so you can find out your hospital appointment date and time without delay. This service is called “Choose & Book”.
Protected Learning Time For Staff Development 2019 & 2020
CHOC Cover from 13.00 hrs until evening shift with NO requirement for GPs to return to practice to provide cover from 5pm unless Extended Access is planned.